Quicker Answers. Better On-Site Service.

One Beyond helped Mitsubishi Heavy Industries Air-Conditioning Europe develop a mobile service app and management portal, enabling engineers to identify products, look up error codes and access updated technical information.

At a glance

Strong Adoption

More than 1,000 engineers downloaded the app from Google Play within its first month, despite its use being optional.

Faster Diagnosis

QR scanning and error code lookup helped engineers find relevant information more quickly while on site.

Cross-Platform Access

The app supported Apple and Android devices, accommodating the smartphones and tablets engineers already used.

Central Updates

MHIAE staff could update product and service information through a portal, with changes automatically synchronised to the app.

Language Flexibility

The software was designed to support additional languages, providing a foundation for wider international use.

"Instead of having to look up the model number and refer to the technical manual, we wanted to give them the tools to identify the product, error code and fault type quickly and effortlessly while on site."

Media K., Senior Technical Sales Engineer for Air Conditioning, MHIAE

About MHIAE

Mitsubishi Heavy Industries Air-Conditioning Europe Ltd (MHIAE) supplies heating, ventilation and air-conditioning systems for residential, commercial and industrial settings. Based in Uxbridge, it distributes its products through a European network supported by experienced service teams and qualified field engineers. Alongside installation, these teams provide ongoing technical assistance, backed by MHIAE’s specialist personnel and resources. Reliable after-sales service is central to its customer relationships and the reputation of the Mitsubishi brand.

The Challenge

MHIAE wanted to help service engineers diagnose faults more efficiently and resolve customer issues sooner. Engineers relied on identifying model numbers and consulting technical manuals, and were asking for a more convenient mobile tool. The app needed to be intuitive, work across different devices and provide QR scanning and fast error code lookup. MHIAE also required central control over product information, automatic distribution of updates and the flexibility to introduce additional languages as demand grew across its international network.

Our Solution

One Beyond worked closely with MHIAE to develop an intuitive service app connected to a central management portal. We used Xamarin to support Apple and Android devices, with ASP.NET MVC, C# and SQL Server powering the portal and database. Engineers could scan product QR codes and look up error information, while MHIAE staff maintained content centrally without specialist assistance. Automatic synchronisation kept the app updated, and built-in language support enabled future translations. The app received enthusiastic feedback and attracted more than 1,000 Google Play downloads in its first month.

A closer look at features and benefits

Product identification through QR scanning

Quick error code lookup

On-site technical information access

Apple and Android device support

Intuitive engineer interface

Central product information management

Automatic content synchronisation

Support for additional languages

Free app store distribution

"One Beyond have been extremely responsive to all of our requests, and pulled out all the stops to create a fantastic product. We worked very well together, and I’m very pleased indeed with the result."