Complex Documents. Straightforward Submissions.

One Beyond helped i-Cert launch a cloud-based document creation portal, guiding businesses through export applications with clear progress tracking, integrated messaging and the flexibility to choose their Chambers of Commerce.

At a glance

Customer Control

An intuitive self-service portal helped businesses prepare, submit and manage export documents online.

Clear Progress

Visual completion indicators and missing-information prompts guided users towards complete applications.

Greater Choice

Businesses could select their preferred Chambers of Commerce and communicate with them during preparation.

Focused Development

The bulk of the core development was completed in four months, with further refinement as the service evolved.

Cloud Hosting

A hosted platform removed the need for i-Cert to own and manage its own servers.

"We have designed the whole process to enable the user to produce accurate documents quickly and more cheaply than they would be able to otherwise."

Neil B., Managing Director, i-Cert

About i-Cert

i-Cert provides online export documentation support for UK and European businesses. A wholly owned subsidiary of CDN Consular Services Limited, it helps organisations prepare, check and submit export documents electronically, then print certified paperwork at their own premises. The service was launched following the British Chambers of Commerce’s decision to accept electronic submissions. By guiding applicants through the process, i-Cert aims to reduce the time, effort and complexity involved in obtaining documentation for international trade.

The Challenge

i-Cert needed a platform that made a complex administrative process straightforward for customers. Different export documents required different information and handling, while mistakes or omissions could lead to additional costs and delays. The business wanted users to manage applications from an office, home or mobile device, communicate with their chosen Chambers of Commerce and retain clear oversight of their submissions. Off-the-shelf software could not meet these requirements, so i-Cert needed a bespoke solution flexible enough to evolve as its service took shape.

Our Solution

One Beyond developed a cloud-based web application supported by a comprehensive CRM back-end to manage and track export documentation. We built guided workflows with visual progress indicators and prompts highlighting missing information, alongside portal messaging that enabled applicants to liaise with their chosen Chambers of Commerce. Using an Agile approach, we worked closely with i-Cert to test ideas and refine the customer experience throughout development. The bulk of the core system was built in four months, with continued refinement over just over a year as the wider proposition developed.